Digital Services Manager

Location Jersey CityNew JerseyUSA
Type Full-Time
Seniority Manager
Posted Mar 1, 2026
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Join Gucci in Jersey City as a Digital Services Manager. Elevate omnichannel services and enhance client experiences. Competitive salary and benefits included.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, innovation, and excellence. The brand offers a dynamic environment where creativity and collaboration are at the forefront, providing employees with opportunities to contribute to the brand's legacy while advancing their careers.

Role & Responsibilities

  • Provide reporting, analysis, and actionable insights to support the growth and optimization of Gucci’s omnichannel services.
  • Collaborate with Retail, Client Services, Marketing, and Merchandising teams to drive the adoption and expansion of omnichannel services.
  • Lead efforts to enhance data reporting by automating data workflows and streamlining reporting processes.
  • Leverage client behavior data and industry best practices to improve the digital client journey, including checkout experience, payment methods, and personalization services.
  • Manage initiatives from planning through execution, coordinating cross-functional stakeholders, timelines, and deliverables.
  • Support ad hoc data analysis requests and manage digital projects and omnichannel initiatives as needed.
  • Define the regional vision and priorities for Digital Services in collaboration with the Director of Digital Services & Operations.

Qualifications

  • Bachelor’s degree in Business, Finance, Economics, Analytics, Operations, or a related field; MBA or equivalent advanced degree preferred.
  • 3–5 years of relevant experience in e-commerce or related consumer-facing environments, with retail experience desired.
  • Portuguese language proficiency is a strong plus.
  • Qualified candidates must have the proper work authorization to work in the United States.

Skills

Excellent communication and presentation skills. Strong proficiency in Excel, including advanced functions, data automation, and data visualization. Exceptional analytical and problem-solving skills. Project management experience with the ability to manage multiple projects simultaneously. Solutions- and results-oriented mindset. Strong collaborator with effective teamwork skills. Highly organized and self-directed. Adaptability to changing work environments and priorities.

Experience

3–5 years of relevant experience in e-commerce or related consumer-facing environments, preferably within the luxury digital, finance, or consulting sectors.

Education

Bachelor’s degree in Business, Finance, Economics, Analytics, Operations, or a related field; MBA or equivalent advanced degree preferred.

Benefits

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K.

Culture

Gucci fosters a culture of inclusivity and accessibility, emphasizing collaboration and innovation. The brand values its employees as integral members of a community united by a passion for breaking new ground in the fashion world and beyond.