Digital Services Manager

Location Jersey CityNew JerseyUSA
Type Full-Time
Seniority Manager
Posted Jan 22, 2026
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Join Gucci in Jersey City as a Digital Services Manager. Elevate omnichannel services and enhance client experiences in a dynamic luxury fashion environment.

Overview

Gucci, a distinguished name in luxury fashion, is a part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation and excellence, providing its employees with a dynamic and inclusive work environment. The brand is renowned for its dedication to craftsmanship and creativity, making it an inspiring place for professionals who are passionate about fashion and luxury.

Role & Responsibilities

  • Generate insight-driven analysis to support the growth and optimization of Gucci’s omnichannel services.
  • Collaborate with Retail, Client Services, Marketing, and Merchandising teams to increase omnichannel adoption.
  • Enhance data reporting by automating workflows and streamlining processes for data-driven decision-making.
  • Leverage client behavior data and industry best practices to optimize the digital client journey.
  • Manage and support digital and omnichannel initiatives from planning through execution.
  • Provide ad hoc data analysis and manage digital projects and omnichannel initiatives as needed.
  • Define regional vision and priorities for Digital Services in collaboration with the Director of Digital Services & Operations.

Qualifications

  • Bachelor’s degree in Business, Finance, Economics, Analytics, Operations, or a related field; MBA preferred.
  • 3–5 years of relevant experience in e-commerce or related consumer-facing environments, with retail experience desired.
  • Proficiency in Excel, including advanced functions, data automation, and data visualization.
  • Project management experience in a fast-paced, matrixed environment.

Skills

Excellent communication and presentation skills. Exceptional analytical and problem-solving abilities. Solutions- and results-oriented mindset. Strong collaboration skills and ability to work across teams. High attention to detail, accuracy, and completeness. Highly organized and self-directed. Adaptability to changing work environments and priorities. Portuguese language proficiency is a plus.

Experience

3–5 years of relevant experience in e-commerce or related consumer-facing environments, preferably within the luxury digital or retail sectors.

Education

Bachelor’s degree in Business, Finance, Economics, Analytics, Operations, or a related field; MBA preferred.

Benefits

Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off, and a 401K plan.

Culture

Gucci fosters a culture of inclusivity and accessibility, emphasizing innovation and collaboration. The brand values diversity and is committed to creating a supportive environment where employees can thrive and contribute to Gucci's legacy of excellence.