Customer Service Specialist
Gucci is seeking a Customer Service Specialist in Milan, Italy, to manage customer service activities across all sales channels and product categories. Join a leading luxury brand under the Kering group.
Overview
Gucci, a prestigious name in the luxury fashion industry, was established in Florence, Italy, in 1921. Renowned for its creativity, Italian craftsmanship, and innovative approach, Gucci operates under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna. As part of the global luxury conglomerate Kering, Gucci is aligned with other esteemed brands in fashion, leather goods, jewelry, and eyewear, continuing to redefine luxury and fashion standards worldwide.
Role & Responsibilities
- Monitor daily orders and shipments, manage discrepancies, and execute stock rebalancing.
- Manage customer master data and oversee warehouse movements.
- Engage directly and indirectly with customers to handle order requests and returns, ensuring exceptional service quality and addressing inquiries and issues.
- Collaborate with various company departments to meet customer expectations.
- Work with operational teams to ensure all inbound and outbound flows are supported by appropriate documentation and comply with international regulations.
Qualifications
- Enrollment in the protected categories list L.68/99 art.8 (disability equal to or greater than 46%).
- Minimum of 2 years of experience in customer service or a customer-facing role, preferably in the fashion or luxury sector.
- Diploma in languages or a degree in economics or related fields.
Skills
Experience
A minimum of 2 years in customer service or a customer-facing department, ideally within the fashion or luxury sector.
Education
Diploma in languages or a degree in economics or related fields.
Benefits
Gucci offers a dynamic work environment that embraces diversity and fosters professional growth. Employees benefit from being part of a globally recognized luxury brand and enjoy opportunities for career advancement within the Kering group.
Culture
Gucci is committed to fostering a diverse and inclusive workplace, recognizing that diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation enriches the work environment. The company encourages the expression of talent and adaptability to a changing world, promoting equal opportunities for all qualified candidates.