Customer Service Specialist

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Oct 29, 2025
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Join Gucci in Milan as a Customer Service Specialist. This role requires experience in customer service within the luxury sector and fluency in Italian and English.

Overview

Gucci, a prestigious luxury brand founded in Florence, Italy, in 1921, is renowned for its creativity, Italian craftsmanship, and innovative approach to fashion. As part of the global luxury group Kering, Gucci benefits from the resources and prestige of a conglomerate that manages esteemed brands across fashion, leather goods, jewelry, and eyewear. Gucci is committed to fostering a diverse and inclusive workplace, providing opportunities for talent to flourish in a dynamic and evolving industry.

Role & Responsibilities

  • Monitor daily orders and shipments, addressing discrepancies and managing stock rebalancing.
  • Manage customer master data and oversee warehouse movements.
  • Engage in direct and indirect customer contact to handle order requests and returns, ensuring exceptional service and resolving inquiries.
  • Collaborate with various company departments to align with customer expectations.
  • Work with operational teams to ensure compliance with documentation and regulations for inbound and outbound flows across different countries.

Qualifications

  • Enrollment in the protected categories list L.68/99 art.8 (disability equal to or greater than 46%).
  • Minimum of 2 years of experience in customer service or a customer-facing role, preferably within the fashion or luxury sector.
  • Diploma in languages or a degree in economics or related fields.

Skills

Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Business Intelligence tools for reporting and KPI generation. Experience with SAP. Strong analytical skills. Results-oriented with attention to detail and ability to meet deadlines. Fluent in Italian and English, both written and spoken; additional languages are advantageous.

Experience

At least 2 years in customer service or a customer-facing department, preferably within the fashion or luxury industry.

Education

Diploma in languages or a degree in economics or related fields.

Benefits

Gucci offers a dynamic work environment within a leading luxury brand, fostering professional growth and development opportunities.

Culture

Gucci champions diversity in all its forms, believing it enriches the workplace and fosters adaptability in a changing world. As an Equal Opportunity Employer, Gucci welcomes applications from all qualified candidates, regardless of background.