Clientelling Specialist

Location MilanLombardyItaly
Type Full-Time
Seniority Mid-Level
Posted Mar 1, 2026
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Join Gucci in Milan as a Clientelling Specialist for Southern Europe. Drive client engagement and retention in a leading luxury fashion house.

Overview

Gucci, a hallmark of luxury and innovation, stands at the forefront of contemporary fashion. As part of the esteemed Kering Group, Gucci exemplifies the pinnacle of Italian craftsmanship, offering products that are eclectic, contemporary, and romantic. The brand is renowned for its commitment to quality and detail, further solidifying its status as one of the world's most coveted fashion houses. Kering, the parent company, is a global leader in apparel and accessories, encompassing a diverse portfolio of luxury and lifestyle brands.

Role & Responsibilities

  • Inspire and coach store teams in Spain and Portugal to develop a client-oriented mindset, ensuring the execution of clientelling activities.
  • Support daily in-store clientelling activities to enhance customer engagement, sales, and retention.
  • Communicate with the Southern European Hub to align with guidelines and provide feedback on strategies.
  • Translate global guidelines into localized client animation plans to support client acquisition, upselling, and retention.
  • Foster relationships with top-tier clients and enhance market leadership among high-end individuals.
  • Ensure the implementation of tools and action plans from the Global and Regional Client Engagement Team.
  • Maintain data reliability collected in stores.
  • Collaborate with Retail, Communications, PR, and Merchandising to strategically plan actions for growth and improved customer experience.
  • Propose and execute market-relevant clientelling activities to engage local clients.
  • Act as a clientelling reference for Store Directors and Managers.
  • Support and attend local in-store events and gatherings.
  • Manage and allocate the clientelling budget, ensuring accurate monthly expenditure reporting.

Qualifications

  • Fluency in English
  • 2-3 years of experience in similar roles within luxury fashion brands
  • Strong analytical and numerical skills
  • Excellent organizational, interpersonal, and communication skills
  • Ability to manage multiple tasks and prioritize in a fast-paced environment

Skills

Client-oriented mindset Coaching and leadership Strategic planning Data management Budget management Event coordination

Experience

A minimum of 2-3 years in similar roles within luxury fashion brands is required.

Benefits

Gucci offers a dynamic work environment with opportunities for professional growth within the Kering Group.

Culture

Gucci fosters a culture of innovation and creativity, encouraging employees to redefine luxury for the modern era. The workplace is dynamic and fast-paced, with a strong emphasis on collaboration and excellence.