Client Services Trainer
Join Gucci in Jersey City as a Client Services Trainer. Elevate client experiences and enhance team performance in a dynamic luxury fashion environment.
Overview
Gucci, a prestigious name in luxury fashion, is part of the Kering Group, known for its commitment to creativity and innovation. As an employer, Gucci fosters an environment where passion and creativity thrive, encouraging employees to break new ground in the fashion industry. The company values inclusivity and accessibility, ensuring a supportive workplace for all employees.
Role & Responsibilities
- Collaborate with Team Managers to integrate training into daily operations, including store briefings and on-floor coaching.
- Identify opportunities for improvement and provide training solutions to enhance sales performance and ensure a consistent client experience.
- Partner with Client Services leaders to assess staff competencies and deliver targeted training to enhance skills and performance.
- Support the onboarding of new hires and provide ongoing training to maintain high standards of performance.
- Track training effectiveness using internal tools, mystery shopping programs, and sales impact analysis.
- Lead training programs and coaching to elevate customer interactions, ensuring personalized service and brand loyalty.
- Provide real-time feedback and hands-on support to refine selling techniques, storytelling, and client interactions.
- Develop in-depth product knowledge programs, ensuring teams are well-versed in product storytelling and craftsmanship.
- Work cross-functionally with store leadership and global training partners to identify training needs and develop impactful learning solutions.
Qualifications
- Minimum 3 years of experience in the retail industry, ideally including retail management.
- Previous experience in training departments or roles focused on training and developing others.
- Strong influencing and communication skills.
- Project management experience.
- Comfortable working in a store environment with flexible attendance shifts.
- Strong retail business acumen.
- Knowledge of adult learning methodologies.
- Proven experience in presentations and people development.
- Experience with digital learning platforms and tools.
- Strong analytical mindset and cultural sensitivity.
- Adaptable with a proactive, positive attitude.
- Ability to collaborate cross-functionally with multiple internal stakeholders.
- Fluency in English; proficiency in other languages is a plus.
Skills
Experience
A minimum of 3 years in the retail industry, with a focus on retail management and training roles.
Benefits
Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K.
Culture
Gucci promotes a culture of inclusivity and accessibility, fostering a community of passionate individuals united by the desire to innovate in the fashion world. The workplace encourages creativity and collaboration, providing a supportive environment for employees to excel.