Client Engagement Coordinator
Join Gucci in London as a Client Engagement Coordinator, implementing EMEA-driven CRM strategies and supporting luxury retail operations.
Overview
Gucci, a prestigious brand under the Kering conglomerate, stands as a beacon of luxury and innovation in the fashion industry. Known for its exquisite craftsmanship and forward-thinking designs, Gucci offers an unparalleled work environment that fosters creativity and excellence. As part of Kering, employees benefit from the resources and support of a global leader in luxury goods.
Role & Responsibilities
- Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market.
- Support in managing campaign calendars, segmentation, and customer targeting based on regional directives.
- Collaborate with Hub and regional teams to define client selection for events and store activations.
- Coordinate invitations, follow-ups, and post-event performance measurement.
- Provide 360° support for local activations, gifting, and event organization, attending specific events as needed.
- Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market.
- Monitor adoption of clienteling practices and facilitate continuous improvement.
- Ensure all clienteling activities are meaningful, relevant, and well-documented.
- Track local KPIs such as client reactivation, recruitment, retention, campaign conversion, and outreach performance.
- Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies.
Qualifications
- Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations, preferably in the luxury sector.
- Strong analytical skills and ability to interpret customer data and KPIs.
- Excellent communication and interpersonal skills, with a collaborative mindset.
Skills
Experience
Substantial experience in CRM, clienteling, customer experience, or retail operations, with a preference for a luxury background.
Benefits
Employees enjoy a dynamic work environment with opportunities for professional growth, access to exclusive events, and a comprehensive benefits package.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to push boundaries while maintaining a commitment to excellence and quality. The brand values collaboration and diversity, creating an inclusive workplace where every team member is empowered to contribute to the brand's legacy.