Client Advisor
Join Gucci in Wailea as a Client Advisor, providing exceptional service and embodying the brand's luxury ethos. Competitive salary and benefits in a dynamic, inclusive environment.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation and excellence, providing its employees with a dynamic and inclusive work environment. The brand is renowned for its dedication to quality and craftsmanship, making it a prestigious place to build a career.
Role & Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals.
- Provide exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
- Drive and exceed individual KPI goals through superior customer service and sales quality.
- Capture and utilize meaningful customer data for relationship building and client development.
- Maintain an organized client book, ensuring regular client contact and follow-up.
- Advise clients on fashion trends and luxury market developments.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience.
- Maintain store security standards for the safety of customers, colleagues, and merchandise.
- Uphold visual display standards in accordance with Gucci's guidelines.
- Maintain a neat and organized stock room.
- Adhere to Gucci image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or similar customer service role.
- Proven ability to exceed sales goals and build lasting customer relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative approach.
- Ability to work in a fast-paced, dynamic environment.
- Flexibility to adapt to different customers and work schedules, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off, and a 401K plan.
Culture
Gucci is dedicated to creating a culture of inclusivity and accessibility, fostering an environment where creativity and innovation thrive. Employees are encouraged to express their individuality while contributing to the brand's legacy of excellence.