Client Advisor
Join Gucci in Troy as a Client Advisor, offering exceptional service in a luxury fashion environment. Part of the Kering Group, Gucci seeks individuals passionate about fashion and client relationships.
Overview
Gucci, a distinguished entity within the Kering Group, epitomizes luxury and sophistication in the fashion industry. As a part of this esteemed conglomerate, Gucci offers a dynamic and inclusive work environment where innovation and creativity are at the forefront. Employees are encouraged to embody the brand's values and contribute to its prestigious legacy.
Role & Responsibilities
- Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
- Drive individual KPI goals through superior customer service and sales quality.
- Capture and manage customer data using CRM tools to foster client relationships and personalize future interactions.
- Maintain an organized client book, ensuring regular client contact and follow-up.
- Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion.
- Collaborate with team members to ensure a consistent and exceptional client experience.
- Uphold store security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci's visual standards.
- Maintain organized stock and understock areas.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven track record of exceeding sales targets and building lasting client relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with a collaborative approach.
- Ability to thrive in a fast-paced environment.
- Flexibility to adapt to diverse customer needs.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a comparable customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package designed to support the well-being and professional growth of its employees.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their individuality while working collaboratively. The brand values innovation, creativity, and a client-centric approach, creating an environment where employees can thrive and contribute to Gucci's legacy.