Client Advisor
Join Gucci in Tremblay-En-France as a Client Advisor. This role involves delivering exceptional customer service and achieving sales targets in a luxury retail environment.
Overview
Gucci, a hallmark of Italian luxury founded in Florence in 1921, is renowned for its influential, innovative, and progressive approach to fashion. As part of the Kering Group, Gucci embodies the essence of Italian craftsmanship through its eclectic, contemporary, and romantic creations, which are characterized by their exceptional quality and meticulous attention to detail.
Role & Responsibilities
- Develop a comprehensive understanding of Gucci's history and heritage.
- Demonstrate extensive product knowledge.
- Ensure the sales floor and boutique are maintained according to Gucci's visual presentation standards.
- Present products effectively to engage customers through storytelling.
- Maintain appropriate stock levels on the sales floor.
- Deliver exceptional customer service by adhering to Gucci's guidelines and providing personalized advice.
- Facilitate communication between team members and customers.
- Achieve or exceed individual and departmental sales targets.
- Meet KPI objectives.
- Participate in alteration services, including measurements, adjustments, and managing customer reservations, orders, and receipts.
- Assist with stock replenishment, labeling, and organization.
- Possess thorough knowledge and management of inventory.
- Handle transactions and manage the cash register.
- Implement CRM procedures to expand the boutique's client database.
- Adhere to boutique security directives to prevent theft and loss.
Qualifications
- Professional Baccalaureate
- BTS or DUT
- Experience in sales
- Experience in luxury retail
Skills
Experience
Previous experience in sales and luxury retail is required.
Education
BTS or DUT
Benefits
Gucci is committed to fostering a diverse workforce, believing that diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation enriches the workplace and enhances adaptability in a changing world.
Culture
Gucci promotes a workplace culture that values diversity and inclusivity, encouraging individuals to express their talents both individually and collectively. As an equal opportunity employer, Gucci welcomes applications from all qualified candidates, regardless of their background.