Client Advisor

Location TorontoOntarioCanada
Type Full-Time
Seniority Mid-Level
Posted Mar 1, 2026
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Join Gucci in Toronto as a Client Advisor, where luxury fashion meets exceptional client service. Located at Toronto Premium Outlet, this role offers a dynamic environment within the prestigious Kering Group.

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an inclusive and dynamic work environment that encourages innovation and creativity. The brand is committed to excellence and offers its employees opportunities for growth and development within the luxury fashion industry.

Role & Responsibilities

  • Engage proactively with clients to establish strong relationships and provide best-in-class service both in-store and remotely.
  • Deliver personalized, client-centric experiences to foster brand loyalty and drive repeat business.
  • Develop and expand the client base by recruiting new clients and nurturing existing relationships.
  • Utilize in-store technology to enhance the client experience and ensure smooth transactions.
  • Collect and analyze client information to tailor services and enhance client satisfaction.
  • Drive sales results by monitoring KPIs and maximizing selling opportunities.
  • Promote virtual appointments and distance sales to create additional selling opportunities.
  • Maintain a 'One-Gucci-Client' perspective to ensure consistent client experiences across all transactions.
  • Engage clients with expert product knowledge and styling advice to assist in informed purchasing decisions.
  • Participate actively in store operations, including stock maintenance and inventory management.
  • Adhere to company policies with a focus on loss prevention and operational excellence.
  • Contribute to the visual display of products in accordance with Gucci's standards.

Qualifications

  • Minimum of 2 years of experience in luxury fashion sales or a similar customer service role.
  • Proven track record of exceeding sales targets and building lasting client relationships.
  • High degree of professionalism, ethics, and integrity.
  • Flexibility to work retail hours, including evenings, weekends, and holidays.
  • Deep passion for fashion and luxury with excellent commercial awareness.

Skills

Strong communication and interpersonal skills. Ability to adapt to different clients and complex situations. Proficiency in using technology to enhance client experiences. Ability to work in a fast-paced and dynamic environment.

Experience

A minimum of 2 years in luxury fashion sales or a related customer service role, with a proven ability to exceed sales targets and build client relationships.

Benefits

Eligible employees may participate in an employee benefits program and other incentive programs, subject to program rules and individual and organizational performance.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging innovation and creativity within a dynamic work environment. The brand values diversity and is committed to providing a supportive and collaborative workplace where employees can thrive.