Client Advisor

Overview

Gucci is a preeminent Italian luxury fashion house known for artisanal craftsmanship, distinctive design and global retail presence. As part of the Kering group, the brand combines heritage-led creativity with a structured retail and corporate organisation, offering career opportunities across boutiques, airports and flagship locations worldwide.

Role & Responsibilities

• Deliver a personalised, client-centric sales experience that represents the Gucci brand and adheres to Gucci Service Standards.
• Achieve quantitative and qualitative store and individual KPIs, including clienteling metrics, SPT, UPT, AUR, cross-selling and conversion targets.
• Proactively build, maintain and grow a clientele through regular engagement, follow-ups and after-sales service.
• Support in-store visual merchandising by collaborating with the VM team to maintain displays aligned to Worldwide Visual Guidelines.
• Perform back-of-house tasks including cashiering, administrative duties, receiving/packing stock, replenishing displays and conducting cycle counts to preserve inventory integrity.
• Complete required trainings and development activities, remaining up to date on product knowledge, best sellers and new arrivals.
• Use company-provided hardware and platforms (iPhone, iPad, Workday, Workplace, Retail Training Portal, LUCE) effectively and comply with all SOPs and Kering/Gucci policies.
• Report incidents, hazards and near misses in accordance with Workplace Health & Safety procedures.

Qualifications

• Previous retail or service experience in a high-volume environment; experience in luxury retail strongly preferred.
• Demonstrable client service orientation with a track record of meeting or exceeding sales KPIs and targets.
• Strong time-management, prioritisation skills and meticulous attention to detail.
• Professional work ethic and the ability to perform reliably within a team-oriented, fast-paced store.
• Proficiency with digital devices and common business software (iPhone/iPad usage; Outlook, Excel, Word, PowerPoint).
• Excellent written and verbal communication skills.

Skills

Experience

Previous experience in a similar sales or client-facing role is required, ideally within high-volume retail or the luxury sector where meeting defined KPIs and delivering personalised service are central.

Culture

Gucci cultivates a culture that blends creative heritage with rigorous retail standards, emphasising exceptional client service, professional development and collaboration across store teams. As part of the Kering group, employees work within a global luxury network that values craftsmanship, innovation and brand stewardship.