Client Advisor
Join Gucci in Sunrise, USA, as a Client Advisor. Be part of a luxury brand renowned for its creativity and innovation, offering exceptional service and building lasting client relationships.
Overview
Gucci, a distinguished name in luxury fashion, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering an environment that champions creativity, innovation, and inclusivity, offering employees the opportunity to be part of a brand that is synonymous with elegance and sophistication.
Role & Responsibilities
- Achieve or surpass individual and store sales targets to drive business growth.
- Deliver exceptional customer service, exceeding client expectations with comprehensive product knowledge and adherence to Gucci's selling ceremony.
- Meet individual KPI goals by maintaining high customer service standards and quality sales.
- Collect and utilize customer data for relationship building and personalized client development.
- Maintain an organized client book for regular client contact and follow-up.
- Provide fashion and luxury market insights to clients, demonstrating passion for the industry.
- Collaborate with colleagues to ensure a consistent, exceptional client experience and positive work environment.
- Uphold security standards to protect customers, staff, and merchandise.
- Ensure visual display standards are met according to Gucci guidelines.
- Maintain organized stock and understock areas.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven track record of exceeding sales targets and building lasting client relationships.
- Excellent oral and written communication skills.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with a collaborative approach.
- Ability to thrive in a fast-paced, dynamic environment.
- Flexibility to adapt to diverse customer needs.
- Availability to work flexible schedules, including evenings, weekends, and holidays.
Skills
Experience
3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The company fosters a collaborative and innovative work environment.
Culture
Gucci is committed to creating a community of individuals united by a passion for breaking new ground in the fashion industry. The workplace culture emphasizes inclusivity, creativity, and continuous learning, encouraging employees to express their uniqueness and contribute to the brand's legacy.