Client Advisor
Gucci Client Advisor — Singapore. Luxury retail role delivering client service, achieving sales targets, VM and store operations. 2–3 years’ retail experience preferred.
Overview
Gucci is an iconic Italian luxury fashion house known for its craftsmanship, distinctive design language and global retail network. The brand operates within Kering’s portfolio of luxury maisons and offers a highly curated retail environment where creativity, client service and heritage-driven product excellence are central to the employer proposition.
Role & Responsibilities
- Cultivate and expand a high-value clientele through proactive outreach, personalized service and regular follow-up communications.
- Act as a Brand Ambassador, embodying Gucci’s vision and aesthetic to foster long‑term client loyalty and advocacy.
- Consistently achieve monthly sales targets through consultative selling and expert product recommendations.
- Manage client enquiries and after-sales service independently, ensuring timely resolution and outstanding client experience.
- Maintain up-to-date product knowledge across categories and proactively learn about best sellers and new arrivals.
- Collaborate with the Visual Merchandising team to ensure store displays align with global VM guidelines and local standards.
- Perform daily store operations including cashiering, daily settlement, stock receiving, packing and adherence to in‑store SOPs.
- Support inventory control activities: conduct category scans, assist with cycle counts, replenish display merchandise as required.
- Work collaboratively with the store team and execute other duties as assigned by the Store Manager.
Qualifications
- Minimum 2–3 years of client-facing experience in retail or the service industry; experience in luxury fashion strongly preferred.
- Proven sales orientation with a demonstrable track record in meeting or exceeding targets.
- Customer-service mindset with excellent interpersonal and communication skills.
- Independent decision‑maker with sound judgment and problem‑solving ability.
- Curious, commercially aware and motivated to develop deep product knowledge and a career in luxury retail.
Skills
Experience
Minimum 2–3 years in a similar client-facing retail or service role; candidates with a proven track record in luxury fashion retail will be prioritized.
Education
High school diploma or equivalent; tertiary qualifications in retail, fashion or related disciplines are advantageous but not mandatory.
Culture
Gucci’s retail environment combines high-touch client service with a strong creative identity; teams are expected to deliver refined hospitality while upholding brand standards. The workplace values craftsmanship, continuous learning and a collaborative approach to delivering exceptional client experiences.