Client Advisor
Join Gucci in Serravalle Scrivia as a Client Advisor. This role requires delivering exceptional customer service and embodying the brand's luxury ethos. Fluency in Italian and English is essential.
Overview
Gucci, a hallmark of luxury fashion, is renowned for its innovative and progressive approach, redefining luxury for the modern era. As part of the prestigious Kering Group, Gucci benefits from the conglomerate's global influence in apparel and accessories, alongside a portfolio of other distinguished luxury and lifestyle brands. The brand is celebrated for its eclectic, contemporary, and romantic designs, epitomizing the pinnacle of Italian craftsmanship with unparalleled quality and meticulous attention to detail.
Role & Responsibilities
- Deliver exceptional customer service by adhering to the Gucci selling ceremony and exceeding customer expectations.
- Act as a Gucci ambassador, embodying the brand's philosophy and culture to foster brand loyalty.
- Facilitate cross-selling and up-selling across all product categories.
- Engage clients with insights on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
- Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
- Maintain and update customer information using CRM tools to retain existing customers and identify potential new ones.
- Achieve individual and store sales goals, contributing to business growth.
- Promote open communication and collaboration with team members, offering effective solutions.
- Assist in managing visual displays in line with Gucci's visual standards.
- Ensure store maintenance and product availability on the sales floor, adhering to corporate policies.
- Oversee product replenishment and inventory management.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Proven experience in a similar role within fashion retail companies.
- Demonstrated ability to drive and exceed individual and store sales results.
- Deep passion for fashion and luxury.
- Excellent commercial awareness and customer orientation.
- High flexibility and adaptability to diverse customer needs.
- Team-player mentality.
Skills
Experience
Previous experience in a comparable role within the fashion retail sector is required.
Benefits
Employees enjoy the benefits of working within a globally recognized luxury brand, including opportunities for professional growth and development within the Kering Group.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to embody the brand's eclectic and contemporary spirit. The workplace environment is dynamic, collaborative, and customer-focused, with an emphasis on maintaining the highest standards of luxury service.