Client Advisor
Join Gucci in Serravalle Scrivia as a Client Advisor, providing exceptional customer service and embodying the brand's luxury ethos. A role within the Kering Group, a leader in fashion and accessories.
Overview
Gucci, a beacon of influential and progressive fashion, is renowned for its modern approach to luxury. As part of the esteemed Kering Group, Gucci stands at the forefront of the fashion industry, celebrated for its eclectic, contemporary, and romantic designs. The brand epitomizes the pinnacle of Italian craftsmanship, offering products that are unmatched in quality and meticulous attention to detail. Kering, a global leader in apparel and accessories, manages a portfolio of prestigious luxury and lifestyle brands, further enhancing Gucci's esteemed reputation.
Role & Responsibilities
- Deliver exceptional customer service by adhering to the Gucci selling ceremony.
- Provide knowledgeable assistance to customers, demonstrating expertise in Gucci's products and heritage.
- Facilitate cross-selling and up-selling across all product categories.
- Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
- Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
- Maintain and update customer information using company CRM tools to retain existing clients and identify potential new ones.
- Achieve individual and store sales goals, contributing to business growth.
- Promote open communication within the team, offering collaborative and effective solutions.
- Assist in managing product visual displays in line with Gucci's visual standards.
- Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
- Oversee product replenishment and inventory management.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Proven experience in a similar role within fashion retail companies.
- Demonstrated ability to drive and exceed individual and store results.
- Deep passion for fashion and luxury.
- Excellent commercial awareness and customer orientation.
- High flexibility and adaptability to diverse customer needs.
- Team-player mentality.
- Strong communication skills.
- Ability to thrive in a fast-paced and dynamic environment.
- Luxury product knowledge.
- Fluency in Italian and English.
Skills
Experience
Previous experience in a similar role within the fashion retail sector is required.
Benefits
The role offers the opportunity to work within a prestigious luxury brand, providing a dynamic and enriching environment.
Culture
Gucci fosters a culture of innovation and creativity, encouraging its employees to express their individuality while working collaboratively. The brand values diversity and inclusivity, promoting a supportive and dynamic workplace where passion for fashion and luxury is celebrated.