Client Advisor

Overview

Gucci is a leading Italian luxury fashion house renowned for its creativity, craftsmanship and global cultural influence. As part of the Kering group, the brand combines strong artistic direction with international retail operations and places emphasis on client experience, heritage and contemporary innovation.

Role & Responsibilities

• Act as a Gucci brand ambassador, delivering the full selling ceremony from welcome through to sale closure to achieve personal and store sales targets.
• Provide exceptional client service underpinned by in-depth product and brand heritage knowledge to exceed client expectations.
• Execute clienteling activities to identify client needs and proactively propose cross-selling and up‑selling opportunities to grow revenue.
• Build and sustain long-term client relationships by communicating trends, adapting to individual client styles and maintaining client information in the company CRM.
• Maintain visual merchandising and product presentation in line with Gucci visual guidelines and uphold grooming and presentation standards.
• Support inventory control on the sales floor and in stockroom according to company policies and procedures.

Qualifications

• Customer-centric mindset with adaptability to serve diverse client segments.
• Excellent verbal communication and interpersonal skills.
• High ethical standards, discretion and sense of responsibility.
• Proven ability to collaborate effectively within a team environment.
• Comfortable working in a fast-paced, dynamic retail environment.
• Experience in luxury, retail, fashion or high-end service environments preferred.
• Proficiency in additional languages is an advantage.

Skills

Experience

Previous experience in luxury retail, boutique sales or high-end customer service is preferred; demonstrable history of meeting sales targets and building client relationships is advantageous.

Culture

The brand fosters a culturally rich, creative workplace that values artistry, quality and client experience. As part of the Kering group, employees operate within a globally minded environment that emphasizes collaboration, heritage and contemporary innovation.