Client Advisor

Overview

Gucci is a globally recognised luxury fashion house and a leading label within the Kering group. The brand is known for its strong heritage, progressive creative direction and commitment to craftsmanship; as an employer it expects exacting standards of client service, visual excellence and product knowledge across a diverse, international retail network.

Role & Responsibilities

• Act as a brand ambassador, delivering Gucci’s selling ceremony from greeting to close and communicating the house’s philosophy and heritage to clients.
• Deliver exceptional personalised service by demonstrating deep product knowledge and anticipating client needs to exceed expectations.
• Develop and maintain relationships through clienteling and CRM: identify client preferences, update records and proactively engage to drive loyalty and repeat business.
• Increase sales through targeted cross-selling and upselling while consistently achieving personal and store targets.
• Curate and maintain visual merchandising in accordance with Gucci visual guidelines to preserve the boutique environment.
• Maintain accurate stock levels and housekeeping for sales floor and back stock, following company policies and procedures.
• Adhere to Gucci grooming and presentation standards and contribute positively to team dynamics in a fast-paced retail environment.

Qualifications

• Customer-centric mindset with proven ability to adapt to varied clienteles.
• Excellent verbal communication and interpersonal skills.
• High ethical standards, reliability and sense of responsibility.
• Strong team player with collaborative approach to achieving store objectives.
• Ability to perform effectively in a fast-paced, dynamic retail environment.
• Previous experience in luxury, retail, fashion or service environments preferred.
• Foreign language ability is an advantage.

Skills

Experience

Prior experience in retail or luxury environments is preferred; demonstrable clienteling or direct sales experience in fashion or luxury goods is advantageous.

Education

High school diploma or equivalent required; tertiary studies in fashion, retail, marketing or a related field are advantageous.

Culture

Gucci cultivates a creative, heritage-driven workplace that balances tradition with contemporary innovation. The retail culture emphasises impeccable client service, attention to visual and product detail, and collaboration across an international, multidisciplinary team.