Client Advisor

Overview

Gucci is an Italian luxury fashion house known for its leather goods, ready-to-wear, and accessories. As part of the Kering group, the brand combines artisanal heritage with contemporary creativity and places high value on client experience, craftsmanship and global retail excellence.

Role & Responsibilities

• Execute Gucci's selling ceremony from welcome to transaction close to achieve store and individual sales targets.
• Deliver exceptional client service underpinned by deep product knowledge of Gucci’s history, heritage and collections.
• Conduct clienteling activities to identify customer needs and increase sales through targeted cross-selling and upselling.
• Build and sustain long-term client relationships by engaging customers on fashion trends and luxury market insights.
• Maintain and update client records in the company CRM to support retention and prospecting activities.
• Implement Gucci visual merchandising guidelines and ensure displays consistently reflect brand standards.
• Manage floor and stockroom inventory levels according to company procedures and support store housekeeping.
• Adhere to Gucci grooming and brand presentation standards at all times.

Qualifications

• Customer-centric service mindset with adaptability across diverse client profiles.
• Excellent verbal communication and interpersonal skills.
• High ethical standards, reliability and a strong sense of responsibility.
• Proven ability to work collaboratively within a team environment.
• Comfortable working in a fast-paced, dynamic retail setting.
• Previous experience in luxury, retail, fashion or service environments preferred.
• Foreign language ability is an advantage.

Skills

Experience

Previous customer-facing experience in retail or luxury environments is preferred; demonstrable track record in sales, clienteling or visual standards is advantageous.

Education

High school diploma or equivalent; vocational training in retail, fashion or related disciplines preferred.

Culture

Gucci fosters a creative, heritage-driven culture that emphasises craftsmanship, client service and contemporary design. The retail environment is collaborative and performance-oriented, with strong focus on brand presentation and personalised customer relationships.