Client Advisor
Join Gucci in Seoul as a Client Advisor, providing exceptional service and embodying the brand's philosophy. Ideal candidates will have experience in luxury retail and strong communication skills.
Overview
Gucci, a renowned name in the luxury fashion industry, operates under the umbrella of Kering, a global luxury group that manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and watches. As an employer, Gucci is committed to fostering a diverse and inclusive workplace where creativity and innovation thrive. Employees are encouraged to embody the brand's rich heritage and forward-thinking ethos.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve store and personal sales targets.
- Provide exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and products.
- Identify customer needs through clienteling activities and propose cross-selling and upselling opportunities to increase sales.
- Communicate fashion trends and luxury market insights to customers, showcasing a passion for fashion and luxury goods.
- Build and strengthen relationships with customers by adapting to diverse styles and ensuring customer comfort.
- Monitor and update customer information in the CRM system to retain existing clients and identify new potential customers.
- Manage product visual displays according to Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Customer-focused service mindset with adaptability to various customer demographics.
- Strong communication skills.
- High ethical standards and sense of responsibility.
- Team player with excellent teamwork skills.
- Ability to perform in a fast-paced and dynamic environment.
- Experience in luxury, retail, fashion, or service industries is preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Experience in luxury, retail, fashion, or service industries is preferred.
Benefits
Gucci offers a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development within the luxury fashion industry.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to embody the brand's rich heritage while embracing forward-thinking ideas. The workplace is inclusive and dynamic, offering opportunities for growth and development in the luxury fashion sector.