Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional customer service and enhancing brand loyalty. Be part of a dynamic team in the luxury fashion industry.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, which is renowned for its portfolio of iconic brands. As an employer, Gucci is committed to fostering a dynamic and inclusive work environment that encourages creativity and innovation, offering employees the opportunity to thrive in a world-class setting.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve both store and individual sales targets.
- Deliver exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and product offerings.
- Enhance sales through clienteling activities, identifying customer needs, and proposing cross-selling and upselling opportunities.
- Communicate with customers about fashion trends and the luxury market, showcasing a passion for fashion and luxury goods.
- Build and strengthen customer relationships by adapting to diverse customer styles and ensuring customer comfort.
- Monitor and update customer information in the CRM system to retain existing clients and identify potential new customers.
- Manage product visual displays in accordance with Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Customer-centric service mindset with flexibility to adapt to diverse clientele.
- Strong communication skills.
- High ethical standards and sense of responsibility.
- Team player with effective teamwork skills.
- Ability to work efficiently in a fast-paced and dynamic environment.
- Experience in luxury, retail, fashion, or service industries is preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Experience in luxury, retail, fashion, or service industries is preferred.
Benefits
Employees are offered a comprehensive benefits package that includes health and wellness programs, professional development opportunities, and employee discounts on luxury products.
Culture
Gucci fosters a culture of innovation and inclusivity, where employees are encouraged to express their creativity and contribute to the brand's legacy. The work environment is dynamic and fast-paced, reflecting the brand's commitment to excellence and luxury.