Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional service and embodying the brand's philosophy. Enhance customer loyalty and sales in a dynamic luxury retail environment.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its unparalleled craftsmanship and innovative designs, Gucci offers a dynamic and inclusive workplace where creativity and excellence are at the forefront.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve store and personal sales targets.
- Provide exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and products.
- Identify customer needs through clienteling and propose cross-selling and up-selling opportunities to increase sales.
- Communicate fashion trends and luxury market insights to customers, showcasing passion for fashion and luxury goods.
- Build and strengthen customer relationships by adapting to diverse customer styles and ensuring customer comfort.
- Monitor and update customer information in the CRM system to retain existing customers and identify new prospects.
- Manage visual displays in accordance with Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Customer-centric service mindset with flexibility to adapt to diverse clientele.
- Strong communication skills.
- High ethical standards and sense of responsibility.
- Team player with strong teamwork skills.
- Ability to work efficiently in a fast-paced and dynamic environment.
- Experience in luxury, retail, fashion, or service industries preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Experience in luxury, retail, fashion, or service industries is preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional growth within the Kering Group.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to embody the brand's values of excellence and inclusivity. The workplace is dynamic, fast-paced, and offers opportunities for professional development within a globally recognized luxury brand.