Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional customer service and enhancing brand loyalty. Apply your passion for luxury fashion in a dynamic retail environment.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and commitment to excellence, Gucci offers a dynamic work environment where creativity and passion are highly valued. As an employer, Gucci provides opportunities for personal and professional growth, fostering a culture of inclusivity and diversity.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve store and personal sales targets.
- Deliver exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and products.
- Enhance sales through clienteling activities, identifying customer needs, and proposing cross-selling and upselling opportunities.
- Communicate fashion trends and luxury market insights to customers, showcasing passion for fashion and luxury goods.
- Build and strengthen relationships with customers by tailoring interactions to diverse client styles.
- Monitor and update customer information in the CRM system to retain existing clients and identify potential new ones.
- Manage visual displays according to Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse in line with company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Customer-centric service mindset with flexibility to adapt to diverse clientele.
- Strong communication skills.
- High ethical standards and a sense of responsibility.
- Ability to work effectively in a team environment.
- Experience in luxury, retail, fashion, or service industries preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Preferred experience in luxury, retail, fashion, or service industries.
Benefits
Gucci offers a competitive benefits package, including opportunities for career advancement within the Kering Group.
Culture
Gucci fosters a vibrant and inclusive workplace culture where creativity and innovation are encouraged. Employees are seen as brand ambassadors who embody the company's values and contribute to its legacy of excellence.