Client Advisor

Overview

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci offers a dynamic and inclusive environment where creativity and innovation are encouraged. The brand is committed to fostering talent and providing opportunities for professional growth within the luxury sector.

Role & Responsibilities

• Execute Gucci's selling ceremony to achieve both store and personal sales targets.
• Deliver exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and products, exceeding customer expectations.
• Utilize clienteling to understand customer needs, proposing cross-selling and up-selling opportunities to enhance sales.
• Communicate fashion trends and luxury market insights passionately with clients, building and strengthening customer relationships.
• Ensure customer comfort and tailor interactions to diverse client styles, maintaining and expanding the customer base through qualitative CRM updates.
• Manage product visual displays according to Gucci's visual guidelines.
• Maintain stock levels on the floor and in the warehouse in accordance with company policies and procedures.
• Adhere to Gucci's grooming standards and policies.

Qualifications

• Customer-focused service mindset with adaptability to diverse clientele.
• Excellent communication skills.
• High ethical standards and sense of responsibility.
• Team player with strong teamwork skills.
• Ability to work efficiently in a fast-paced and dynamic environment.
• Experience in luxury, retail, fashion, or service industries preferred.
• Proficiency in foreign languages is an advantage.

Skills

Experience

Preferred experience in luxury, retail, fashion, or service industries.

Benefits

Employees enjoy a comprehensive benefits package including health and wellness programs, employee discounts, and opportunities for professional development.

Culture

Gucci fosters a vibrant and inclusive workplace culture that values creativity, innovation, and diversity. Employees are encouraged to express their individuality while contributing to the brand's legacy of excellence.