Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional customer service and enhancing brand loyalty. Part of the Kering Group, Gucci offers a dynamic work environment in the luxury fashion industry.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional quality, Gucci offers a dynamic and inspiring workplace where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering talent and providing opportunities for professional growth within the luxury retail sector.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve both store and personal sales targets.
- Provide exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and products, exceeding customer expectations.
- Engage in clienteling activities to understand customer needs and propose cross-selling and upselling opportunities to increase sales.
- Communicate fashion trends and luxury market insights to customers, showcasing passion for fashion and luxury goods.
- Build and strengthen relationships with customers by adapting to diverse styles and ensuring comfort.
- Monitor and update customer information in the CRM system to retain existing customers and identify potential new clients.
- Manage product visual displays according to Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Customer-centric service mindset with flexibility to adapt to diverse clientele.
- Strong communication skills.
- High ethical standards and sense of responsibility.
- Team player with ability to work collaboratively.
- Ability to perform in a fast-paced and dynamic environment.
Skills
Experience
Previous experience in luxury, retail, fashion, or service industries is preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion sector.
Culture
Gucci fosters a culture of creativity, innovation, and excellence. The company values diversity and inclusivity, encouraging employees to express their individuality while working collaboratively towards common goals. Gucci's workplace is dynamic and fast-paced, providing a stimulating environment for personal and professional growth.