Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, creativity, and excellence, offering a dynamic and inclusive work environment where employees are encouraged to express their individuality and contribute to the brand's legacy.

Role & Responsibilities

• Execute Gucci's selling ceremony to achieve store and personal sales targets.
• Provide exceptional customer service by demonstrating extensive knowledge of Gucci's history and products, exceeding customer expectations.
• Identify customer needs through clienteling activities and propose cross-selling and up-selling opportunities to increase sales.
• Communicate fashion trends and luxury market insights to customers, showcasing a passion for fashion and luxury goods.
• Build and strengthen customer relationships by adapting to diverse customer styles and ensuring a comfortable shopping experience.
• Monitor and update customer information in the CRM system to retain existing clients and identify potential new ones.
• Manage visual displays according to Gucci's visual guidelines.
• Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
• Adhere to Gucci's grooming standards and policies.

Qualifications

• Customer-centric service mindset with flexibility to adapt to diverse clientele.
• Excellent communication skills.
• High ethical standards and sense of responsibility.
• Team player with strong teamwork skills.
• Ability to work effectively in a fast-paced and dynamic environment.
• Experience in luxury, retail, fashion, or service industries preferred.
• Proficiency in foreign languages is an advantage.

Skills

Experience

Preferred experience in luxury, retail, fashion, or service sectors.

Benefits

Employees enjoy a dynamic work environment with opportunities for professional growth and development, as well as the chance to be part of a globally recognized luxury brand.

Culture

Gucci fosters a vibrant and inclusive workplace culture that values creativity, diversity, and innovation. Employees are encouraged to express their individuality and contribute to the brand's ongoing legacy of excellence.