Client Advisor

Overview

Gucci, a renowned name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace where creativity and innovation are at the forefront. Employees are encouraged to embody the brand's rich heritage and forward-thinking ethos, contributing to its status as a pioneer in the luxury market.

Role & Responsibilities

• Execute Gucci's selling ceremony to achieve store and personal sales targets.
• Deliver exceptional customer service by demonstrating comprehensive knowledge of Gucci's history, heritage, and products.
• Engage in clienteling activities to understand customer needs and propose cross-selling and upselling opportunities.
• Communicate fashion trends and luxury market insights to customers, building and strengthening client relationships.
• Maintain and update client information in the CRM system to retain existing customers and identify potential new clients.
• Manage visual displays in accordance with Gucci's visual guidelines.
• Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
• Adhere to Gucci's grooming standards and policies.

Qualifications

• Customer-centric service mindset with adaptability to diverse clientele.
• Strong communication skills.
• High ethical standards and sense of responsibility.
• Team player with excellent teamwork skills.
• Ability to work efficiently in a fast-paced and dynamic environment.
• Experience in luxury, retail, fashion, or service industries preferred.
• Proficiency in foreign languages is an advantage.

Skills

Experience

Experience in luxury, retail, fashion, or service industries is preferred.

Benefits

Employees enjoy a comprehensive benefits package, including opportunities for professional growth, access to exclusive Gucci products, and a vibrant work environment.

Culture

Gucci fosters a culture of innovation and inclusivity, where employees are encouraged to express their creativity and contribute to the brand's legacy. The workplace thrives on collaboration and a shared passion for luxury fashion, ensuring a supportive and dynamic environment.