Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional customer service and embodying the brand's philosophy. Ideal candidates will have experience in luxury retail and strong communication skills.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to fostering creativity and innovation, offering a dynamic and inclusive workplace where employees are encouraged to express their individuality while contributing to the brand's legacy of excellence.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve both store and personal sales targets.
- Deliver exceptional customer service by showcasing extensive knowledge of Gucci's history, heritage, and product offerings.
- Engage in clienteling activities to understand customer needs, proposing cross-selling and upselling opportunities to enhance sales.
- Demonstrate passion for fashion and luxury goods, communicating trends and market insights to customers.
- Build and strengthen customer relationships by adapting to diverse styles and ensuring comfort.
- Maintain and update customer information in the CRM system to retain existing clients and identify new prospects.
- Manage product visual displays in accordance with Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
- Adhere to Gucci's grooming standards as per company guidelines.
Qualifications
- Customer-centric service mindset with flexibility to adapt to diverse clientele.
- Strong communication skills.
- High ethical standards and sense of responsibility.
- Team player with the ability to work collaboratively.
- Capability to thrive in a fast-paced and dynamic environment.
- Experience in luxury, retail, fashion, or service industries preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Preferred experience in luxury, retail, fashion, or service industries.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury fashion industry.
Culture
Gucci prides itself on a workplace culture that values creativity, innovation, and inclusivity. Employees are encouraged to express their individuality while contributing to a collaborative and dynamic team environment. The brand is committed to sustainability and ethical practices, fostering a sense of responsibility and purpose among its workforce.