Client Advisor
Join Gucci in Seoul as a Client Advisor, where luxury fashion meets exceptional customer service. Be part of Kering Group's prestigious brand, delivering unforgettable experiences and building brand loyalty.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global luxury group that manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and watches. Gucci is celebrated for its exceptional craftsmanship and innovative designs, making it a prestigious employer for those passionate about luxury fashion.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve both store and personal sales targets.
- Provide exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and products.
- Engage in clienteling activities to understand customer needs and propose cross-selling and upselling opportunities to increase sales.
- Demonstrate passion for fashion and luxury products, and communicate effectively with customers about fashion trends and the luxury market.
- Build and strengthen relationships with customers by adapting to diverse styles and ensuring customer comfort.
- Monitor and update customer information in the CRM system to retain existing customers and identify potential new clients.
- Manage visual displays in accordance with Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse according to company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Customer-centric service mindset with flexibility to adapt to diverse clientele.
- Strong communication skills.
- High ethical standards and sense of responsibility.
- Team player with the ability to work effectively in a fast-paced environment.
- Experience in luxury, retail, fashion, or service industries preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Preferred experience in luxury, retail, fashion, or service industries.
Benefits
Competitive benefits package including opportunities for professional development and growth within the luxury fashion industry.
Culture
Gucci fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. As part of the Kering Group, Gucci is committed to sustainability and ethical practices, offering employees a supportive environment where they can thrive and contribute to the brand's legacy.