Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional service and embodying the brand's philosophy. Enhance customer loyalty through outstanding experiences.
Overview
Gucci, a revered name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most imaginative and sustainable manner. Gucci is renowned for its innovative approach to fashion, and as an employer, it offers a dynamic environment where creativity and excellence are at the forefront.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve both store and personal sales targets.
- Deliver exceptional customer service by demonstrating extensive knowledge of Gucci's history, heritage, and products, exceeding customer expectations.
- Identify customer needs through clienteling activities and propose cross-selling and up-selling to increase sales.
- Demonstrate passion for fashion and luxury goods, engaging with customers about fashion trends and the luxury market.
- Build and strengthen relationships with customers by adapting to diverse styles and ensuring customer comfort.
- Monitor and update customer information in the CRM system to retain existing customers and identify new potential clients.
- Manage product visual displays in accordance with Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Customer-centric service mindset with flexibility to adapt to diverse clientele.
- Strong communication skills.
- High ethical standards and sense of responsibility.
- Ability to work effectively in a team environment.
- Capability to thrive in a fast-paced and dynamic setting.
- Experience in luxury, retail, fashion, or service industries preferred.
- Proficiency in foreign languages is an advantage.
Skills
Experience
Preferred experience in luxury, retail, fashion, or service industries.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to embody the brand's philosophy and values. The workplace is dynamic, with a focus on excellence and a commitment to sustainability and social responsibility.