Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional service and enhancing brand loyalty in the luxury fashion sector.
Overview
Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and superior craftsmanship, Gucci offers a dynamic and inclusive work environment that values creativity and excellence. As an employer, Gucci is committed to fostering talent and providing opportunities for professional growth within the luxury sector.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve store and personal sales targets.
- Deliver exceptional customer service by showcasing extensive knowledge of Gucci's history, heritage, and product offerings.
- Enhance sales through clienteling activities, identifying customer needs, and proposing cross-selling and upselling opportunities.
- Communicate fashion trends and luxury market insights to customers, demonstrating passion for fashion and luxury goods.
- Build and strengthen customer relationships by aligning with diverse customer styles and maintaining a welcoming atmosphere.
- Monitor and update customer information in the CRM system to retain existing clients and discover potential new customers.
- Manage product visual displays in accordance with Gucci's visual guidelines.
- Maintain stock levels on the floor and in the warehouse according to company policies and procedures.
- Adhere to Gucci's grooming standards and company policies.
Qualifications
- Proven experience in luxury retail or a similar customer-facing role.
- Strong understanding of fashion trends and the luxury market.
Skills
Experience
Previous experience in luxury retail or a similar customer service role is required.
Education
Bachelor's degree in Fashion, Business, or a related field is preferred.
Benefits
Gucci offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development.
Culture
Gucci fosters a culture of innovation and inclusivity, encouraging employees to express their creativity and contribute to the brand's legacy. The workplace is dynamic and collaborative, with a strong emphasis on personal and professional growth.