Client Advisor
Join Gucci in Seoul as a Client Advisor, delivering exceptional service and enhancing brand loyalty. Be part of a dynamic team in the luxury fashion industry.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering creativity and innovation, offering a dynamic and inclusive work environment that values diversity and professional growth.
Role & Responsibilities
- Execute Gucci's selling ceremony to achieve both store and personal sales targets.
- Provide exceptional customer service by exceeding client expectations through extensive product knowledge and understanding of Gucci's heritage.
- Engage in clienteling activities to identify customer needs and propose cross-selling and upselling opportunities to increase sales.
- Demonstrate passion for fashion and luxury goods, engaging with clients about fashion trends and the luxury market.
- Build and strengthen client relationships by adapting to diverse customer styles and ensuring their comfort.
- Monitor and update client information in the CRM system to retain existing clients and identify new prospects.
- Manage visual displays according to Gucci's visual guidelines.
- Maintain appropriate stock levels on the floor and in the warehouse following company policies and procedures.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Proven experience in luxury retail sales or a similar role.
- Strong understanding of fashion trends and luxury market dynamics.
Skills
Experience
A minimum of 2 years of experience in luxury retail or a similar customer-facing role is required.
Education
Bachelor's degree in Fashion, Business, or a related field is preferred.
Benefits
Employees enjoy competitive benefits, including staff discounts, professional development opportunities, and a vibrant work environment.
Culture
Gucci fosters a culture of innovation and creativity, encouraging employees to express their individuality while working collaboratively. The company values diversity and inclusivity, providing a supportive environment where every team member can thrive.