Client Advisor
Join Gucci in São Paulo as a Client Advisor, delivering exceptional service and enhancing brand loyalty. Apply now to be part of the luxury fashion industry.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity and innovation, offering employees the opportunity to contribute to the brand's rich heritage while developing their careers in a dynamic and inclusive environment.
Role & Responsibilities
- Deliver exceptional customer service by adhering to Gucci's selling ceremony and exceeding customer expectations.
- Demonstrate comprehensive knowledge of Gucci products, history, and heritage to enhance customer interactions.
- Facilitate cross-selling and up-selling across all product categories.
- Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
- Cultivate and maintain strong customer relationships, accommodating diverse nationalities and personalities.
- Monitor and update customer information using CRM tools to retain existing clients and identify new potential customers.
- Achieve individual and store sales goals, contributing to business growth.
- Promote open communication and collaboration within the team, offering constructive solutions.
- Manage visual merchandising in line with Gucci's visual standards.
- Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
- Oversee product replenishment and inventory management.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Proven experience in a similar role within the fashion retail sector.
- Demonstrated ability to achieve and exceed sales targets.
- Passion for fashion and luxury goods.
- Strong commercial awareness and customer-focused attitude.
- Flexibility and adaptability to diverse customer needs.
- Team-oriented mindset.
Skills
Experience
Previous experience in a similar role within fashion retail is required.
Benefits
Employees enjoy a dynamic work environment with opportunities for professional growth and development, along with exposure to the luxury fashion industry.
Culture
Gucci fosters a culture of creativity and innovation, encouraging employees to contribute to the brand's legacy while embracing diversity and inclusion. The work environment is collaborative and fast-paced, reflecting the brand's commitment to excellence and customer satisfaction.