Client Advisor
Join Gucci in São Paulo as a Client Advisor, providing exceptional service and enhancing brand loyalty. Apply your passion for fashion in a dynamic environment.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inspiring work environment where creativity and excellence are at the forefront.
Role & Responsibilities
- Deliver exceptional customer service by adhering to the Gucci selling ceremony, ensuring a memorable shopping experience.
- Demonstrate comprehensive knowledge of Gucci products, history, and heritage to exceed customer expectations.
- Facilitate cross and up-selling across all product categories.
- Engage in discussions about fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
- Build and maintain strong customer relationships, accommodating diverse nationalities and personalities.
- Monitor and update customer information using the company's CRM tools to retain existing customers and identify new high-potential clients.
- Achieve individual and store sales goals, contributing to business growth.
- Promote open communication and collaboration with team members, offering constructive solutions.
- Assist in managing the visual display of products in line with Gucci's visual standards.
- Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
- Oversee product replenishment and inventory management.
- Adhere to Gucci's grooming standards and policies.
Qualifications
- Proven experience in a similar role within fashion retail companies.
- Demonstrated ability to drive and exceed individual and store sales results.
- Deep passion for fashion and luxury products.
Skills
Experience
Previous experience in a similar role within the fashion retail sector is required.
Benefits
Employees enjoy a vibrant work environment with opportunities for professional growth and development within the luxury fashion industry.
Culture
Gucci fosters a culture of innovation and excellence, where employees are encouraged to express their creativity and passion for fashion. The brand values diversity and inclusivity, creating a welcoming atmosphere for all team members.