Client Advisor

Overview

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to creativity, innovation, and sustainability, offering a dynamic and inclusive workplace where employees are encouraged to express their individuality and contribute to the brand's legacy.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
• Deliver personalized, client-centric experiences to foster brand loyalty and drive repeat business.
• Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
• Develop a client base by recruiting new clients and nurturing existing relationships.
• Utilize in-store technology to enhance the client experience.
• Collect meaningful client information to tailor services to their preferences.
• Provide insights on local lifestyle trends to add value to the client experience.
• Drive sales results by monitoring KPIs and maximizing selling opportunities.
• Provide exceptional client experiences through luxury gestures and product rituals.
• Select products that match client needs and employ effective cross-selling and upselling techniques.
• Promote virtual appointments and distance sales to create additional selling opportunities.
• Maintain a 'One-Gucci-Client' perspective for all transactions.
• Guide clients in making informed purchasing decisions.
• Foster open communication and collaboration with team members.
• Engage clients using storytelling and expert product knowledge.
• Attend training sessions to enhance product knowledge.
• Stay updated on fashion trends and competitor activities.
• Participate in store operations, including stock maintenance and inventories.
• Adhere to policies and procedures with a focus on loss prevention and operational excellence.
• Process POS transactions accurately and ensure client information is captured correctly.
• Maintain visual display standards according to Gucci's guidelines.
• Follow company grooming guidelines and ensure optimal product levels on the sales floor.
• Manage general store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work retail schedules, including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and adaptability to different clients and situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Skills

Experience

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Benefits

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and 401K.

Culture

Gucci fosters a culture of inclusivity, respect, and responsibility, encouraging personal and professional growth. The brand values diversity in thought and background, promoting a collaborative environment where honesty and integrity are paramount.