Client Advisor

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its iconic designs and commitment to excellence, Gucci offers a dynamic and inclusive workplace environment where creativity and innovation are at the forefront.

Role & Responsibilities

• Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease.
• Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
• Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
• Develop a client base by recruiting new clients and nurturing existing ones.
• Leverage in-store technology to ensure a seamless client experience.
• Collect meaningful client information to customize services.
• Provide insights on local lifestyle trends to enhance the client experience.
• Drive individual and collective sales results through effective monitoring of KPIs.
• Provide exceptional client experiences focusing on hospitality and luxury gestures.
• Use effective selling techniques to drive sales and maintain a client-centric attitude.
• Promote virtual appointments and distance sales to create selling opportunities.
• Maintain a 'One-Gucci-Client' perspective in all transactions.
• Guide and inspire clients to make informed purchasing decisions.
• Foster open communication with team members and propose effective solutions.
• Engage clients using storytelling and expert product knowledge.
• Attend trainings to gain insights on product knowledge.
• Stay updated on fashion trends and competitors to offer the best solutions.
• Embody Gucci's philosophy, values, and lifestyle with enthusiasm.
• Participate in store operations such as stock maintenance and inventories.
• Adhere to policies focusing on loss prevention and operational excellence.
• Process all POS transactions accurately and ensure accurate capture of client information.
• Contribute to upholding visual display standards.
• Follow company grooming guidelines and ensure optimal product levels on the sales floor.
• Manage general store administration and functionality.

Qualifications

• 2+ years of luxury fashion sales experience with an excellent track record.
• Proven ability to drive and exceed individual and store results.
• High degree of ethics, professionalism, and integrity.
• Flexibility to work a retail schedule including evenings, weekends, and holidays.
• Deep knowledge and passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• High flexibility and ability to adapt to different clients and complex situations.
• Strong communication skills.
• Ability to work in a fast-moving and dynamic environment.

Skills

Experience

A minimum of two years in luxury fashion sales or a similar customer service role, demonstrating a strong track record of success.

Benefits

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off, and 401K.

Culture

Gucci fosters a culture of inclusivity and accessibility, valuing diversity in thought, background, and skills. The company is committed to creating a respectful and responsible environment where personal and professional growth is encouraged.