Client Advisor

Location RosemontIllinoisUSA
Type Full-Time
Seniority Mid-Level
Posted Feb 12, 2026
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Join Gucci in Rosemont as a Client Advisor, where luxury fashion meets exceptional client service. Be part of a dynamic team at the Fashion Outlets of Chicago.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to creativity, innovation, and excellence. The brand offers a dynamic work environment where employees are encouraged to express their individuality and contribute to the brand's legacy of luxury and sophistication.

Role & Responsibilities

  • Engage proactively with clients to establish strong relationships, ensuring they feel valued and at ease from the first point of contact.
  • Deliver personalized, client-centric experiences to foster loyalty and drive repeat business.
  • Build rapport with clients by understanding their needs and aspirations, exceeding their expectations with generosity.
  • Expand the client base by recruiting new clients and nurturing existing ones.
  • Utilize in-store technology to enhance the client experience.
  • Collect and analyze client information to tailor services to individual preferences.
  • Provide insights on local lifestyle trends to add value to the client experience.
  • Drive sales results by monitoring KPIs and maximizing selling opportunities.
  • Offer exceptional client experiences through luxury gestures and product rituals.
  • Employ effective selling techniques to drive sales and maintain a client-centric attitude.
  • Promote virtual appointments and distance sales to create new selling opportunities.
  • Maintain a unified client perspective across all transactions to ensure a positive experience.
  • Guide clients in making informed purchasing decisions.
  • Foster open communication and collaboration with team members.
  • Engage clients with storytelling and expert product knowledge to assist in purchasing decisions.
  • Stay informed on fashion trends and competitors to offer optimal solutions to clients.
  • Participate in store operations, including stock maintenance and inventory management.
  • Adhere to policies and procedures, focusing on loss prevention and operational excellence.
  • Process POS transactions accurately and maintain client information.
  • Uphold Gucci's visual standards in product displays.
  • Follow company grooming guidelines and ensure optimal product levels on the sales floor.
  • Manage store administration and functionality.

Qualifications

  • 2+ years of luxury fashion sales experience with a proven track record.
  • Ability to drive and exceed individual and store results.
  • High degree of ethics, professionalism, and integrity.
  • Flexibility to work retail schedules, including evenings, weekends, and holidays.
  • Deep knowledge and passion for fashion and luxury.
  • Excellent commercial awareness and client-focused attitude.
  • High flexibility and adaptability to different clients and situations.
  • Strong communication skills.
  • Ability to work in a fast-paced, dynamic environment.

Skills

Client relationship management Sales and negotiation Product knowledge Communication Team collaboration Adaptability Problem-solving Time management

Experience

A minimum of two years of experience in luxury fashion sales or a similar customer service role, with a proven track record of success.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their individuality while contributing to the brand's legacy of innovation and luxury. The workplace is dynamic, with a strong emphasis on collaboration and creativity.