Client Advisor
Join Gucci in Orlando as a Client Advisor, providing exceptional service in a luxury fashion environment. Part of the Kering Group, Gucci offers a dynamic workplace culture.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, offering a dynamic environment where employees can thrive and contribute to the brand's legacy of innovation and luxury.
Role & Responsibilities
- Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
- Deliver exceptional customer service by exceeding client expectations and demonstrating in-depth product knowledge.
- Drive individual KPI goals by ensuring high-quality sales and customer service.
- Capture and utilize customer data to build relationships and personalize client interactions.
- Maintain an organized client book and provide regular follow-up on sales and client requests.
- Advise clients on fashion trends and developments in the luxury market.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience.
- Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci's visual standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of experience in luxury fashion sales or a similar customer service role.
- Proven ability to exceed sales targets and build lasting customer relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-oriented with a collaborative approach.
- Ability to work in a fast-paced environment.
- Flexibility to adapt to different customers.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of three years in luxury fashion sales or a comparable customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for professional growth and development.
Culture
Gucci fosters a workplace culture that is radically client-centric, promoting flat, connected, and fast ways of working. The company values creativity, ownership, and collaboration, encouraging employees to be innovative and to take initiative in their roles.