Client Advisor
Join Gucci in Orlando as a Client Advisor, providing exceptional service and promoting the brand's luxury experience. Apply now for this exciting opportunity in the USA.
Overview
Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and innovation, providing employees with opportunities to grow and excel in a dynamic environment.
Role & Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
- Drive individual KPI goals by maintaining high standards of customer service and sales quality.
- Capture and manage meaningful customer data using CRM tools for relationship building and client development.
- Maintain an organized client book and provide regular follow-up on sales and client requests.
- Advise clients on fashion trends and developments in the luxury market.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to maintaining the visual display of products according to Gucci standards.
- Maintain a neat and organized stockroom.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience.
- Proven ability to exceed sales targets and build lasting customer relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative spirit.
- Ability to work in a fast-paced environment.
- Flexibility to adapt to different customer needs.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the Kering Group.
Culture
Gucci promotes a culture of inclusivity, creativity, and innovation. The workplace is dynamic and fast-paced, encouraging employees to be radically client-centric, collaborative, and relentlessly creative. Gucci values each employee's uniqueness and fosters an environment where everyone is empowered to contribute to the brand's success.