Client Advisor
Join Gucci in Orlando as a Client Advisor. This role offers the opportunity to provide exceptional service and build lasting relationships in the luxury fashion industry. Apply now to be part of a dynamic and inclusive team.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering Group. Renowned for its innovative designs and high-quality products, Gucci offers a dynamic work environment that fosters creativity and growth. As an employer, Gucci is committed to inclusivity, accessibility, and the professional development of its employees.
Role & Responsibilities
- Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
- Provide exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
- Drive individual KPI goals through superior customer service and sales quality.
- Capture and utilize meaningful customer data to build relationships and personalize client development opportunities.
- Maintain an organized client book, ensuring regular contact and follow-up with clients.
- Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Maintain security standards within the store to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products in line with Gucci standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or in a customer service setting.
- Proven ability to exceed individual and store sales results and build lasting relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative mindset.
- Ability to work in a fast-paced and dynamic environment.
- High flexibility and adaptability to different customer needs.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service role is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and a commitment to inclusivity and accessibility.
Culture
Gucci fosters a culture of creativity, inclusivity, and innovation. The workplace environment encourages collaboration and personal growth, with a strong emphasis on breaking new ground in the fashion industry. Employees are empowered to express their unique talents and contribute to the brand's legacy.