Client Advisor

Location New YorkNew YorkUSA
Type Full-Time
Seniority Mid-Level
Posted Mar 1, 2026
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Join Gucci in New York as a Client Advisor, where luxury fashion meets exceptional client service. Be part of a dynamic team in a prestigious global brand.

Overview

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, known for its portfolio of renowned brands. As an employer, Gucci offers a dynamic environment that encourages creativity and innovation, fostering a culture where employees are empowered to excel and contribute to the brand's legacy of excellence.

Role & Responsibilities

  • Engage proactively with clients to establish strong relationships and provide best-in-class service both in-store and remotely.
  • Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
  • Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
  • Develop and expand the client base by recruiting new clients and nurturing existing ones.
  • Leverage in-store technology to ensure a seamless and relevant client experience.
  • Collect and utilize meaningful client information to tailor services to individual preferences.
  • Enhance the client experience by providing insights on local lifestyle trends.
  • Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
  • Provide exceptional client experiences through hospitality, luxury gestures, and product rituals.
  • Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
  • Promote virtual appointments and distance sales to create new selling opportunities.
  • Maintain a 'One-Gucci-Client' perspective across all transactions to ensure a positive client experience.
  • Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
  • Participate actively in store operations, including stock maintenance and inventory management.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Ensure accurate processing of POS transactions and capture of client information.
  • Contribute to the visual display of products according to Gucci standards.
  • Follow company grooming guidelines and maintain optimal product levels on the sales floor.

Qualifications

  • 2+ years of luxury fashion sales experience with a proven track record.
  • Ability to drive and exceed individual and store results while building lasting relationships.
  • High degree of ethics, professionalism, and integrity.
  • Flexibility to work retail schedules, including evenings, weekends, and holidays.
  • Deep knowledge and passion for fashion and luxury.
  • Excellent commercial awareness and client attitude.
  • High flexibility and adaptability to different clients and complex situations.
  • Strong communication skills.
  • Ability to work in a fast-paced and dynamic environment.

Skills

Client relationship management Sales and negotiation Product knowledge and styling Communication and interpersonal skills Adaptability and problem-solving Team collaboration Operational excellence

Experience

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for career advancement, training programs, and a supportive work environment.

Culture

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to bring their unique perspectives and creativity to the workplace. The brand values innovation and collaboration, creating a community united by a passion for breaking new ground in the fashion industry.