Client Advisor
Join Gucci in New York as a Client Advisor, where luxury fashion meets exceptional client service. Be part of a dynamic team in a prestigious environment.
Overview
Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation, creativity, and inclusivity, providing employees with opportunities to excel in a dynamic and prestigious environment.
Role & Responsibilities
- Engage and establish strong relationships with clients, ensuring they feel valued from the first point of contact.
- Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
- Develop and expand the client base by recruiting new clients and nurturing existing ones.
- Leverage in-store technology to enhance the client experience.
- Collect and utilize meaningful client information to tailor services to individual preferences.
- Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
- Provide exceptional client experiences through hospitality and luxury gestures.
- Use effective selling techniques to drive sales and maintain a client-centric attitude.
- Promote virtual appointments and distance sales to create additional selling opportunities.
- Maintain a 'One-Gucci-Client' perspective for all transactions.
- Engage clients with storytelling, expert product knowledge, and styling advice.
- Participate in store operations, including stock maintenance and inventory.
- Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
- Contribute to visual merchandising and uphold Gucci's visual standards.
Qualifications
- 2+ years of luxury fashion sales experience with a proven track record.
- Ability to drive and exceed individual and store results.
- High degree of ethics, professionalism, and integrity.
- Flexibility to work retail hours, including evenings, weekends, and holidays.
- Deep knowledge and passion for fashion and luxury.
- Excellent commercial awareness and client attitude.
- Strong communication skills and ability to adapt to different clients and situations.
Skills
Experience
A minimum of 2 years in luxury fashion sales or a similar customer service role is required.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.
Culture
Gucci fosters a community of individuals united by a passion for innovation and excellence in the fashion industry. The workplace culture emphasizes inclusivity, creativity, and collaboration, encouraging employees to break new ground.