Client Advisor
Join Gucci in New York as a Client Advisor, where luxury fashion meets exceptional client service. Be part of a dynamic team in a prestigious brand under Kering Group.
Overview
Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to fashion and luxury. As an employer, Gucci offers a dynamic and inclusive environment where creativity and excellence are fostered. The brand is committed to providing a workplace that supports professional growth and values diversity, making it an ideal place for those passionate about fashion and luxury to thrive.
Role & Responsibilities
- Engage proactively with clients to establish strong relationships and provide exceptional service both in-store and remotely.
- Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
- Develop and expand the client base by recruiting new clients and nurturing existing relationships.
- Utilize in-store technology to enhance the client experience and ensure smooth transactions.
- Collect and analyze client information to tailor services to individual preferences.
- Provide insights on local lifestyle trends to add value to the client experience.
- Drive sales by monitoring KPIs and maximizing selling opportunities.
- Promote virtual appointments and distance sales to create additional selling opportunities.
- Maintain a 'One-Gucci-Client' perspective to ensure a seamless client experience across all transactions.
- Engage clients with storytelling and expert product knowledge to assist in informed purchasing decisions.
- Participate in store operations, including stock maintenance and inventory management.
- Adhere to company policies and procedures, focusing on loss prevention and operational excellence.
Qualifications
- Minimum of 2 years of luxury fashion sales experience with a proven track record.
- Ability to drive and exceed individual and store sales targets.
- High degree of ethics, professionalism, and integrity.
- Flexibility to work retail hours, including evenings, weekends, and holidays.
Skills
Experience
At least 2 years of experience in luxury fashion sales or a similar customer service role.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.
Culture
Gucci fosters a community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace culture is inclusive, dynamic, and supportive of professional growth.