Client Advisor

Overview

Gucci, a prestigious name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, innovation, and sustainability, fostering a dynamic and inclusive workplace where creativity and passion are at the forefront.

Role & Responsibilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals.
• Deliver exceptional customer service by exceeding client expectations and demonstrating in-depth knowledge of Gucci products and heritage.
• Drive and exceed individual KPI goals through superior customer service and sales quality.
• Capture and maintain meaningful customer data using company CRM tools to build relationships and personalize future client interactions.
• Maintain an organized client book, ensuring regular client contact and appropriate follow-up.
• Advise clients on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
• Collaborate effectively with colleagues to ensure a consistent and exceptional client experience.
• Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
• Contribute to the visual display of products in accordance with Gucci standards.
• Ensure the stockroom is neat and organized.
• Adhere to Gucci image standards and company policies.

Qualifications

• Minimum of three years of luxury fashion sales experience, preferably in a similar role or customer service setting.
• Proven ability to exceed sales targets and build lasting relationships with customers and colleagues.
• Excellent oral and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced and dynamic environment.
• Flexibility to adapt to different customers and work schedules.
• Fluency in French and English is required.

Skills

Experience

A minimum of three years of experience in luxury fashion sales or a similar customer service role is required.

Education

Bachelor’s Degree preferred.

Benefits

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment committed to inclusivity and accessibility.

Culture

Gucci fosters a culture of inclusivity, creativity, and innovation. As part of the Kering Group, Gucci is dedicated to sustainability and breaking new ground in the fashion industry, offering a collaborative and dynamic workplace where employees are encouraged to express their passion for fashion.