Client Advisor
Join Gucci in Montreal as a Client Advisor, where luxury fashion meets exceptional customer service. Fluency in French and English required. Apply now to be part of the iconic brand under Kering.
Overview
Gucci, a prestigious brand under the renowned Kering conglomerate, is synonymous with luxury, innovation, and Italian craftsmanship. As an employer, Gucci offers a dynamic and inclusive environment where creativity and excellence are celebrated. Employees are encouraged to embody the brand's values, contributing to its legacy of elegance and sophistication.
Role & Responsibilities
- Consistently achieve or exceed individual and store sales goals, enhancing business growth.
- Provide exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products and heritage.
- Drive individual KPI goals by ensuring high-quality customer service and sales.
- Capture and maintain meaningful customer data using CRM tools to build relationships and personalize future opportunities.
- Maintain an organized client book for regular client contact and follow-up.
- Advise clients on fashion trends and luxury market developments, showcasing passion for fashion.
- Collaborate with colleagues to ensure a consistent, exceptional customer experience and a positive work environment.
- Maintain store security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products according to Gucci standards.
- Organize and maintain stockroom and understock areas.
- Adhere to Gucci's image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- Minimum of 3 years of luxury fashion sales experience, preferably in a similar role or customer service setting.
- Proven ability to exceed sales targets and build lasting customer relationships.
- Excellent communication skills, both oral and written.
- Strong organizational skills and attention to detail.
- Team-focused with a collaborative spirit.
- Ability to thrive in a dynamic, fast-paced environment.
- High flexibility and adaptability to different customer needs.
- Fluency in French and English.
Skills
Experience
A minimum of three years of experience in luxury fashion sales, ideally in a similar role or customer service environment.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The brand is committed to equal opportunity employment, welcoming applications from visible minorities, individuals with disabilities, women, and veterans.
Culture
Gucci fosters a culture of inclusivity, creativity, and excellence, where employees are united by a shared passion for innovation in the fashion world. The work environment is dynamic and supportive, encouraging collaboration and personal growth.