Client Advisor
Join Gucci in Monterrey as a Client Advisor. Provide exceptional service and build customer relationships in a luxury fashion setting. Fluency in Spanish and English required.
Overview
Gucci, a subsidiary of the Kering Group, stands as a beacon of luxury and innovation in the fashion industry. Renowned for its exquisite Italian craftsmanship, Gucci is a leader in creating high-quality, detail-oriented products that are globally coveted. As part of Kering, Gucci is committed to nurturing talent and promoting internal mobility, providing a dynamic and enriching work environment.
Role & Responsibilities
- Deliver exceptional customer service by greeting, listening, and assisting clients, demonstrating comprehensive product knowledge and understanding of Gucci's heritage.
- Advise customers on fashion trends and luxury market developments, showcasing a passion for fashion and luxury goods.
- Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities, ensuring customer comfort and satisfaction.
- Monitor and update customer information using company CRM tools to retain existing clients and identify new high-potential customers.
- Facilitate cross-selling and up-selling across all product categories.
- Achieve individual and store sales targets, contributing to business growth.
- Promote open and constructive communication within the team, offering collaborative and effective solutions.
- Assist in managing product visual displays in line with Gucci's visual standards.
- Ensure product replenishment and conduct physical inventory checks.
Qualifications
- Proven track record of achieving sales targets.
- Experience in face-to-face customer service.
- Fluency in Spanish and English.
- Willingness to work a flexible retail schedule, including evenings, weekends, and holidays.
Skills
Experience
Experience in fashion, retail, or related fields is required.
Benefits
Gucci offers opportunities for learning and growth, emphasizing talent development and internal mobility. The company fosters a diverse workforce and provides a stimulating and fulfilling work environment.
Culture
Gucci promotes a diverse and inclusive workplace, valuing diversity in all forms, including gender, age, disability, nationality, culture, religious beliefs, and sexual orientation. The company encourages leadership skills and supports employees in reaching their full potential.