Client Advisor
Join Gucci in Melbourne as a Client Advisor. This full-time role requires luxury retail experience and offers a dynamic work environment in the heart of the fashion industry.
Overview
Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment where creativity and excellence are celebrated. As an employer, Gucci is committed to fostering talent and providing opportunities for professional growth within the luxury fashion industry.
Role & Responsibilities
- Achieve commercial sales targets and key performance indicators, including Clienteling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
- Build and maintain a robust clientele through active engagement and personalized service.
- Deliver exceptional client service in alignment with Gucci Service Standards, including proactive follow-up on client inquiries and after-sales services.
- Collaborate with the Visual Merchandising team to ensure alignment with global visual guidelines.
- Engage in continuous learning to maintain product knowledge and stay informed about best sellers and new arrivals.
- Assist with back-of-house operations, including cashiering, stock management, and inventory control.
- Ensure compliance with Workplace Health and Safety policies and report any incidents or hazards.
- Utilize company tools and platforms effectively, adhering to all standard operating procedures and company policies.
Qualifications
- Previous experience in a similar role within a high-volume retail or luxury service environment.
- Customer service-oriented with a strong focus on sales and achieving KPIs.
- Ability to work effectively in a fast-paced environment.
- Strong time management and prioritization skills.
- Attention to detail and a professional work ethic.
Skills
Experience
Experience in a high-volume retail or luxury service environment is required.
Benefits
Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the company.
Culture
Gucci's workplace culture is characterized by creativity, innovation, and a commitment to excellence. The company values diversity and inclusivity, fostering an environment where employees are encouraged to express their individuality and contribute to the brand's legacy of luxury and style.