Client Advisor
Join Gucci in Melbourne as a Client Advisor. Represent the brand and provide exceptional service in a luxury retail environment. Apply now!
Overview
Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and luxurious fashion offerings. As part of Kering, a global leader in luxury, Gucci provides an inspiring and dynamic environment for employees to thrive and contribute to the brand's legacy of excellence.
Role & Responsibilities
- Achieve commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction, Units Per Transaction, Average Unit Retail, Cross Selling, and Conversion.
- Develop and maintain a robust clientele through active engagement and personalized service.
- Deliver exceptional client service in alignment with Gucci Service Standards, including proactive follow-up on client inquiries and after-sales services.
- Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
- Engage in continuous learning and training to maintain product knowledge and stay informed about best sellers and new arrivals.
- Assist with back-of-house operations, including cashiering, stock management, and inventory control.
- Ensure compliance with Workplace Health and Safety policies and report incidents as required.
- Utilize company tools and applications effectively and adhere to Standard Operating Procedures.
- Participate actively in company platforms and comply with Gucci and Kering policies.
Qualifications
- Previous experience in a similar role within high-volume retail or luxury service industries.
- Customer service-oriented with a focus on sales and exceeding KPIs.
- Ability to thrive in a dynamic, high-volume environment.
- Strong time management and prioritization skills.
- Attention to detail and a professional work ethic.
Skills
Experience
Previous experience in a similar role within the luxury retail or service industry is preferred.
Benefits
Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.
Culture
Gucci fosters a collaborative and innovative workplace culture, encouraging employees to contribute to the brand's legacy of excellence. The environment is dynamic and supportive, promoting both individual and team success.