Client Advisor
Join Gucci in Los Angeles as a Client Advisor. Provide exceptional service and embody the brand's luxury ethos. Competitive salary and benefits in a dynamic, inclusive environment.
Overview
Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace where creativity and diversity are celebrated. As an employer, Gucci is committed to fostering a culture of excellence and providing its employees with opportunities for professional growth and development.
Role & Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals.
- Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
- Drive individual KPI goals through superior customer service and sales quality.
- Capture and utilize meaningful customer data for relationship building and client development.
- Maintain an organized client book and provide regular follow-up on sales and client requests.
- Discuss fashion trends and luxury market developments with clients.
- Collaborate with colleagues to ensure a consistent and exceptional client experience.
- Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products according to Gucci standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci image standards and guidelines.
- Follow all company policies and procedures.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or in a similar customer service role.
- Proven ability to exceed sales targets and build lasting relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail and accuracy.
- Team-focused with a collaborative mindset.
- Ability to thrive in a fast-paced environment.
- Flexibility to adapt to different customers.
- Availability to work flexible hours, including evenings, weekends, and holidays.
Skills
Experience
A minimum of 3 years in luxury fashion sales or a similar customer service setting is required.
Education
Bachelor’s Degree preferred.
Benefits
Gucci offers a comprehensive benefits package including medical, dental, vision, paid time off, and a 401K plan.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of passionate individuals united by a shared commitment to innovation and excellence in the fashion industry. The workplace is dynamic, collaborative, and supportive of personal and professional growth.