Client Advisor
Join Gucci in Los Angeles as a Client Advisor, where passion for luxury fashion meets exceptional customer service. Be part of a dynamic team within the Kering Group.
Overview
Gucci, a revered name in the luxury fashion industry, is part of the prestigious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and innovation, providing a dynamic environment for individuals passionate about fashion and luxury.
Role & Responsibilities
- Achieve or exceed monthly and seasonal individual and store sales goals.
- Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
- Drive individual KPI goals by ensuring the highest level of customer service and sales quality.
- Capture and utilize meaningful customer data for relationship building and personalized client development.
- Maintain an organized client book and provide regular follow-up on sales or client requests.
- Discuss fashion trends and developments in the luxury market with clients, showcasing passion for fashion.
- Collaborate with colleagues to ensure a consistent and exceptional customer experience.
- Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
- Contribute to the visual display of products according to Gucci standards.
- Maintain a neat and organized stock room.
- Adhere to Gucci image standards and company policies.
Qualifications
- Bachelor’s Degree preferred.
- 3+ years of luxury fashion sales experience or in a similar customer service role.
- Proven ability to drive sales and build lasting relationships.
- Excellent communication skills, both oral and written.
- Strong organizational and follow-up skills.
- Attention to detail.
Skills
Experience
3+ years of experience in luxury fashion sales or a similar customer service role.
Education
Bachelor’s Degree preferred.
Benefits
Medical, dental, vision, paid time off, and 401K benefits are available.
Culture
Gucci fosters a culture of inclusivity and accessibility, encouraging creativity and innovation. The company values collaboration and empowers employees to express their uniqueness, contributing to a vibrant and dynamic workplace.